1. Secure Payments

Sneakers Villa uses Shopify's secure ecommerce platform together with trusted payment processing providers to ensure that every transaction is handled safely and securely.

All payment information is transmitted using industry-standard SSL (Secure Socket Layer) encryption technology to help protect your personal and financial information during checkout.

Our website is designed to help protect customer information from unauthorised access, misuse, alteration, or disclosure through secure systems and recognised payment security standards.

2. Accepted Payment Methods

We currently accept payment using the payment methods displayed during checkout. Depending on your location and device, available payment methods may include:

• Visa
• Mastercard
• American Express
• Maestro
• Apple Pay
• Google Pay
• Shop Pay
• PayPal (where available)
• Other payment methods supported by Shopify Payments

Available payment methods may change from time to time without prior notice depending on Shopify, payment providers, or regional availability.

3. Payment Currency

All prices displayed on our website are charged in the currency shown during checkout.

If your bank account or payment card uses a different currency, your card issuer or payment provider may apply exchange rates or additional charges. Sneakers Villa has no control over these exchange rates or fees.

4. Payment Authorisation

When you place an order, your payment provider may perform an authorisation check before approving the transaction.

An authorisation temporarily reserves the required amount on your payment method. This does not always mean that funds have immediately been transferred to Sneakers Villa.

If payment cannot be authorised, your order may be delayed, cancelled, or declined.

5. Order Confirmation

After successfully placing your order, you will receive an order confirmation email containing your order details.

Receiving an order confirmation does not necessarily mean that your order has been accepted. Orders remain subject to payment verification, stock availability, fraud screening, and order review.

6. Payment Verification

To help protect customers and prevent fraudulent activity, some orders may require additional payment verification.

We may request confirmation of:

• Billing address
• Delivery address
• Identity of the cardholder
• Ownership of the payment method
• Additional documentation where reasonably necessary

Orders may be delayed or cancelled if the requested verification cannot be completed.

7. Fraud Prevention

Sneakers Villa takes payment security seriously and reserves the right to review any order that appears unusual or potentially fraudulent.

Orders may be reviewed based on factors including:

• Billing and delivery address differences
• High-value purchases
• Multiple failed payment attempts
• Unusual ordering behaviour
• Risk assessments performed by Shopify or payment providers

Where fraud is suspected, we reserve the right to cancel an order and issue a refund to the original payment method where appropriate.

8. Payment Security

Sneakers Villa does not store your complete payment card number, CVV security code, or other sensitive payment credentials on our servers.

Payment information is processed securely through Shopify Payments and authorised payment providers that comply with recognised payment security standards.

9. Pricing

Every effort is made to ensure that product prices displayed on our website are accurate.

If an obvious pricing error occurs, Sneakers Villa reserves the right to cancel the order before dispatch and issue a full refund where payment has already been collected.

We may contact you to offer the opportunity to proceed at the correct price where appropriate.

10. Taxes

Product prices displayed on our website include or exclude applicable taxes depending on legal requirements and the information presented during checkout.

Any applicable taxes will be clearly shown before you complete your purchase.

11. Promotional Discounts

Promotional discounts, voucher codes, and special offers are subject to their individual terms and conditions.

Discounts:

• Cannot normally be exchanged for cash.
• May have expiry dates.
• May require minimum purchase values.
• May exclude selected products.
• May not be combined with other promotions unless stated otherwise.

Sneakers Villa reserves the right to withdraw or amend promotions where reasonably necessary.

12. Order Cancellation Before Payment

Orders are only processed after successful payment authorisation.

If payment is unsuccessful, the order will not normally proceed.

13. Order Cancellation After Payment

If you wish to cancel an order after payment has been completed, please contact our customer service team as soon as possible.

We will make reasonable efforts to cancel your order before dispatch. However, cancellation cannot be guaranteed once order processing or dispatch has begun.

14. Refunds

Approved refunds are normally processed within 7 business days after an eligible return has been received and inspected, or after acceptable evidence of return has been provided where applicable.

Refunds will normally be issued using the original payment method used during checkout.

Depending on your bank or payment provider, additional processing time may be required before the refunded amount appears in your account.

15. Failed Payments

If your payment fails, please check:

• Your payment information.
• Your billing address.
• Your available funds.
• Your card expiry date.
• Your payment provider.

If payment continues to fail, please contact your bank or card issuer before contacting Sneakers Villa.

16. Chargebacks

If you experience a problem with your order, we encourage you to contact our customer service team before opening a chargeback or payment dispute.

Most issues can be resolved quickly through our customer support team.

Fraudulent or abusive chargebacks may be investigated and disputed where appropriate.

17. Payment Provider Delays

Payment processing times may vary depending on your bank, payment provider, or card issuer.

Sneakers Villa is not responsible for delays caused solely by external financial institutions.

18. Payment Receipts

After placing your order, you will receive confirmation by email. Please retain this confirmation for your records.

If you require assistance locating your order confirmation, please contact our customer support team.

19. Data Protection

Personal information collected during payment is handled in accordance with our Privacy Policy.

We process personal information only where necessary to complete transactions, comply with legal obligations, prevent fraud, and provide customer support.

20. Changes to This Payment Policy

Sneakers Villa reserves the right to update this Payment Policy to reflect changes in payment providers, legal requirements, Shopify services, or business operations.

The latest version of this Payment Policy will always be available on our website.

---